Frequent questions

The lead time belongs to each product, because it depends on the warehouse the parcel leaves from. It is shown on every product page, next to the price, in the form “In stock · Delivered between Monday 28 September and Thursday 1 October · Shipping offered”. Reckon on 2 to 10 working days depending on the item.

Yes. Shipping is offered in the nine countries we serve, with no minimum order value.

To France, Belgium, Spain, Italy, the Netherlands, Portugal, Germany, Austria and the United Kingdom.

Yes. As soon as your parcel leaves, you receive a tracking number by email so you can follow your order on its way.

Our company MZR CONSULTING, which runs the Grid & Gauge™ brand, is based at 148 rue Léon Blum, 69100 Villeurbanne, France.

Parcels leave warehouses in Europe, through partner carriers chosen by destination. An order with several items may arrive as several parcels, each with its own tracking.

Deliveries happen during working hours, usually Monday to Saturday in the daytime. The exact hour depends on the carrier's round and on where you live; you can follow it with the tracking number.

Left in the letterbox or a card left behind, depending on the carrier.

If your order has not left yet, contact us as soon as you can so we can correct the address before dispatch. If it has already left, the change can no longer be guaranteed: the parcel follows the carrier's route, with a second attempt, a collection point or a return to sender. Write to contact@gridandgauge.fr quoting your order number.

Contact support at contact@gridandgauge.fr with your order number.

Yes, payment is secured over SSL. No complete card details are stored by the shop.

Payment card — Visa, Mastercard, American Express and Carte Bancaire — and Apple Pay. Payment is taken directly when the order is confirmed.

You have 14 days from receipt to exercise your right to cancel, under the legislation in force. The product must be in perfect condition, complete and in its original packaging.

Contact us by email at contact@gridandgauge.fr quoting your order number. We then send you the return instructions. Return postage is at the customer's expense.

The statutory guarantee of conformity applies for two years from delivery of the goods, with no registration required.

By email at contact@gridandgauge.fr, or by telephone on +33 7 83 67 28 94. Support is available Monday to Saturday, 9 am to 6 pm, and usually replies within 24 to 48 working hours.